E-commerce Maintenance

Your store always up to date, working, and optimised.

Q: How is monthly maintenance arranged?

We define a monthly package of hours and scope of tasks based on your needs. You send requests via an agreed communication channel and we implement changes within the agreed timeframe.

Q: Can you maintain a store you didn't build?

Yes. We work with all mainstream platforms (Shopify, WooCommerce, Magento). We just need access and to review the current state before defining the scope of work.

Q: How quickly do you respond to urgent issues?

For urgent issues (payment errors, site down) our target response is within 4 hours on business days. For standard changes — within the agreed SLA we define together.

Regular product updates, technical fixes, and performance monitoring — so your online store runs reliably every day, and you can focus on your business.

✓ Product catalogue updates ✓ Technical fixes ✓ Performance monitoring ✓ Fast response

Common problem

What happens when a store has no regular maintenance

An online store isn't a static project — it requires constant attention to function correctly.

🛑

Outdated product catalogue

Customers encounter out-of-stock products, outdated prices, or missing images — and leave to buy from competitors.

🐞

Technical issues that persist for days

Checkout errors, payment gateway problems, or broken mobile layouts remain unfixed because there's no one to respond quickly.

📉

Performance degradation

Without regular platform and plugin updates, the store becomes slower and more vulnerable — and speed directly affects conversions and SEO rankings.

Our approach

A store that works — without your constant attention

Your job is to sell, not to manage the technical aspects of your site. We take over operational tasks — updates, fixes, optimisation — so you can focus on your products, marketing, and customers.

We work transparently: every task is documented, every change reported, and you always know what was done and why.

Arrange a package

<4h average response time for urgent technical issues

99.9% target store uptime with regular monitoring

Monthly reporting on changes, performance, and recommendations

What you get

Complete monthly store maintenance

🛍️

Product catalogue updates

Adding new products, changing prices, updating descriptions and photos, managing inventory and availability.

🔧

Technical fixes

Platform and plugin updates, fixing visual errors, resolving checkout issues and payment gateway problems.

⚡

Speed optimisation

Regular review and optimisation of load speed — image compression, cache configuration, database cleanup.

👁️

Uptime monitoring

Automated 24/7 site availability monitoring — we notify you immediately if there's a downtime and respond quickly.

💾

Regular backups

Automatic store and database backups — you're protected in case of any technical incident.

📋

Monthly report

Overview of completed tasks, store performance, and recommendations for optimisations in the coming period.

Real example

What happens without regular maintenance

Scenario

Clothing store: payment error lasting 11 days

The owner of an online clothing store reported a payment gateway problem that had been running for 11 days before they noticed — because no one was monitoring analytics regularly. The estimated loss from missed purchases was over €3,200. After remediation, we introduced checkout monitoring and monthly conversion tracking. The same store now goes through regular technical reviews — and has not had a single technical incident lasting more than 2 hours since.

Combine with

Services for a fully covered store

FAQ

Common questions about maintenance

How is monthly maintenance arranged?

We define a monthly package of hours and scope of tasks based on your needs. You send requests via an agreed communication channel and we implement changes within the agreed timeframe.

Can you maintain a store you didn't build?

Yes. We work with all mainstream platforms (Shopify, WooCommerce, Magento). We just need access and to review the current state before defining the scope of work.

What's included in technical fixes?

Includes platform and plugin updates, fixing display errors, resolving payment issues, speed optimisation, and site availability monitoring.

How quickly do you respond to urgent issues?